Troubleshoot install and upgrade issues

You might encounter issues during installation and upgrade of YugabyteDB Anywhere.

If you experience difficulties while troubleshooting, contact Yugabyte Support.

Firewall enabled the YugabyteDB Anywhere host

If your host has firewall managed by firewalld enabled, then Docker Engine might not be able to connect to the host. To open the ports using firewall exceptions, execute the following command:

sudo firewall-cmd --zone=trusted --add-interface=docker0
sudo firewall-cmd --zone=public --add-port=80/tcp
sudo firewall-cmd --zone=public --add-port=443/tcp
sudo firewall-cmd --zone=public --add-port=8800/tcp
sudo firewall-cmd --zone=public --add-port=5432/tcp
sudo firewall-cmd --zone=public --add-port=9000/tcp
sudo firewall-cmd --zone=public --add-port=9090/tcp
sudo firewall-cmd --zone=public --add-port=32769/tcp
sudo firewall-cmd --zone=public --add-port=32770/tcp
sudo firewall-cmd --zone=public --add-port=9880/tcp
sudo firewall-cmd --zone=public --add-port=9874-9879/tcp

Create mount paths on the nodes

You can create mount paths on the nodes with private IP addresses 10.1.13.150, 10.1.13.151, and10.1.13.152 by executing the following command:

for IP in 10.1.12.103 10.1.12.104 10.1.12.105; 
do 
  ssh $IP mkdir -p /mnt/data0; 
done

Firewall enabled for nodes

You can add firewall exceptions on the nodes with private IP addresses 10.1.13.150, 10.1.13.151, and 10.1.13.152 by executing the following command:

for IP in 10.1.12.103 10.1.12.104 10.1.12.105;
do
  ssh $IP firewall-cmd --zone=public --add-port=7000/tcp;
  ssh $IP firewall-cmd --zone=public --add-port=7100/tcp;
  ssh $IP firewall-cmd --zone=public --add-port=9000/tcp;
  ssh $IP firewall-cmd --zone=public --add-port=9100/tcp;
  ssh $IP firewall-cmd --zone=public --add-port=11000/tcp;
  ssh $IP firewall-cmd --zone=public --add-port=12000/tcp;
  ssh $IP firewall-cmd --zone=public --add-port=9300/tcp;
  ssh $IP firewall-cmd --zone=public --add-port=9042/tcp;
  ssh $IP firewall-cmd --zone=public --add-port=6379/tcp;
done